Energy

Cogent Syndicated for Energy

• Utility Rate CX Navigator

  Examine the economic conditions of your customers and explore strategies in communicating rate increases to minimize impacts to your brand.

• Macroeconomic Landscape Insights Assessment

  Learn how economic factors and migration patterns are impacting your residential customer base with detailed analysis of current and projected economic conditions in your state(s) and service area(s) as well as an estimation of migration patterns of consumers in and out of the areas in which you operate.

• Improving Utility Resilience

  Utilities are facing an increasing number of natural disasters, that regularly threaten service. Uncover customers’ expectations of their utility before, during, and after a significant outage event as well as the most effective ways to communicate about infrastructure hardening and smart grid investments to improve customer perceptions of utility reliability.

• Powering a Cleaner Future

  Explore customer interest in clean energy and the offerings that yield the highest customer interest and satisfaction. Learn the communication strategies and channels that help utility companies position themselves as environmental stewards while maintaining customer satisfaction.

• Building a Best in-Class Digital Experience

  Build compelling digital experiences by looking at customer and market trends during the last year to see gains in satisfaction and lower costs in serving customers.

• Outage Experience & Reliability

  Uncover how actual reliability and utility communication influences customer perceptions of reliability and learn what makes a successful customer outage experience.

• Strategies for Social Media Success

  Many utilities have invested heavily in social media, but customers’ use of social media to interact with their utility remains stubbornly low. Examine how, why and where customers interact with their utility on social media and how to optimize the return on these investments.

• Smart Home Energy Management

  Uncover the five W’s of Smart Home Energy Management, including when these programs are likely to take off, where to target marketing, and why customers are likely to adopt these programs.

• Utility Customer Loyalty

  Explore the critical levers every utility needs to pay attention to in order to maintain customer loyalty.

• ESG 360° for Utilities

  Improve investor relations, maximize impact of ESG efforts and stay ahead of the market with this new report designed to help utilities tell their environmental, social and governance story to the investment community.

• Utility Managed Account Performance

  Delve into the drivers of successful account management, uncovering what makes a great KAM program. Explore the offerings customers desire and how they want to do business with their utility and their utility perceptions.

• Utility Response to the COVID-19 Pandemic

  Exploring the impact and effectiveness of the utility industry’s response to a global crisis.

• Texas REP Trusted Brand

  Engage your customers, benchmark your business and build a franchise that customers want to do business with. Texas REP Trusted Brand provides a comprehensive view into REPs’ relationships with their residential customers and features proprietary metrics which have been proven to deliver true franchise value.

• Utility Trusted Brand & Customer Engagement: Residential

  Enhance utility-residential relationships through brand trust, product engagement and service excellence with this bi-annual report. Confidently invest in product and service offerings that drive customer satisfaction, engagement and brand value among residential utility customers. Diagnose and understand the opportunities to unlock customer and franchise value to become a utility of the future.

• Utility Trusted Brand & Customer Engagement: Business

  Enhance utility-business relationships through brand trust, product engagement and service excellence with this bi-annual report. Confidently invest in product and service offerings that drive customer satisfaction, engagement and brand value among business customers. Diagnose and understand the opportunities to unlock customer and franchise value to become a utility of the future.